Advisors who communicate quickly, openly and honestly … will come out in a stronger position.
“Clients don’t hold you responsible for what you can’t control. They look to you for assurance that their financial plans ensure the greatest probability that their plans for life will be realized.
It’s not investment performance that matters … They will tolerate losses, but not losses that you can’t explain in ways they can understand.
Advisors who communicate quickly, openly and honestly with their clients will not only survive the next year, but likely come out on the other side in a stronger position. Advisors who hide behind charts and market prognostications and asset manager jargon around the buy and sell orders they’ve made on the client’s behalf will have a harder time keeping those clients through the next recession.”
David Armstrong, Editor-in-Chief
WealthManagement.com April 1, 2020
You can read the full article on WealthManagement.com.